1. Introduction
These Terms and Conditions ("Terms") govern your use of ResQ ("Service"), an AI-powered customer support platform operated by [Your Company Name] ("we," "us," or "our"). By accessing or using ResQ, you agree to be bound by these Terms.
2. Definitions
- "User," "you," or "your" refers to individuals or entities using the Service.
- "Content" refers to documents, text, and other materials uploaded to the Service.
- "Widget" refers to the embeddable customer support interface provided by ResQ.
3. Account Registration
3.1. You must create an account using Google OAuth to use the Service.
3.2. You are responsible for maintaining the confidentiality of your account credentials.
3.3. You must provide accurate and complete information when creating your account.
4. Service Description
4.1. ResQ is an AI-powered customer support platform that uses Google Gemini to provide automated responses.
4.2. We do not guarantee that the AI will always provide accurate or complete answers.
4.3. The Service is provided on an "as is" and "as available" basis without warranties of any kind.
5. User Content
5.1. You retain all rights to Content you upload to ResQ.
5.2. You grant us a non-exclusive, worldwide, royalty-free license to use, store, and process your Content solely to provide the Service.
5.3. You are solely responsible for the accuracy and legality of your Content.
5.4. We reserve the right to remove Content that violates these Terms.
6. Website Widget
6.1. You may embed the ResQ Widget on your website.
6.2. You must not modify the Widget or attempt to extract its underlying code.
6.3. We retain all rights to the Widget and its underlying technology.
7. Payment Terms
7.1. Subscription fees are charged in advance according to your selected plan.
7.2. All payments are processed through secure third-party payment processor (PayPal).
7.3. Subscriptions automatically renew unless canceled before the renewal date.
7.4. No refunds will be issued for partial subscription periods.
8. Acceptable Use
You agree not to:
8.1. Use the Service for illegal purposes or to violate any laws.
8.2. Upload Content that infringes intellectual property rights.
8.3. Attempt to gain unauthorized access to the Service.
8.4. Use the Service to transmit harmful code or conduct denial-of-service attacks.
8.5. Reverse engineer or decompile any part of the Service.
9. Termination
9.1. We may terminate or suspend your account for violations of these Terms.
9.2. You may terminate your account at any time by canceling your subscription.
9.3. Upon termination, your right to use the Service ceases immediately.
10. Limitation of Liability
10.1. We are not liable for any indirect, incidental, special, consequential, or punitive damages.
10.2. Our total liability for any claims shall not exceed the amount paid by you for the Service in the previous 12 months.
11. Indemnification
You agree to indemnify and hold us harmless from claims, damages, and expenses arising from your use of the Service or violation of these Terms.
12. Changes to Terms
We may modify these Terms at any time by posting the revised version on our website. Your continued use constitutes acceptance of the changes.
13. Governing Law
These Terms are governed by the laws of [Your Jurisdiction] without regard to conflict of law principles.
Last Updated: March 26, 2025