1. Introduction
This Privacy Policy ("Policy") describes how ResQ AI ("we," "us," or "our") collects, uses, and shares personal information when you use ResQ ("Service"). We respect your privacy and are committed to protecting your personal information.
2. Information We Collect
2.1. Information You Provide
- Account information (name, email) via Google OAuth
- Documents and knowledge base content you upload
- Custom settings and preferences
- Payment information (processed by third-party payment processors)
2.2. Information Collected Automatically
- Usage data (features accessed, questions asked)
- Widget interactions from your website visitors
- Device information (browser type, IP address)
- Cookies and similar technologies
2.3. Widget Visitor Information
- Questions submitted by visitors to your website
- Optional visitor information (name, email) if enabled by you
- IP addresses and user agents of website visitors
3. How We Use Information
We use your information to:
3.1. Provide and maintain the Service
3.2. Process payments and manage your account
3.3. Improve and personalize the Service
3.4. Train and improve our AI models
3.5. Detect and prevent fraudulent or abusive activity
3.6. Communicate with you about the Service
4. Data Storage and Security
4.1. Your data is stored securely using MongoDB.
4.2. We implement industry-standard security measures to protect your information.
4.3. Documents you upload are stored securely and used only to answer questions.
4.4. We retain your data as long as your account is active or as needed to provide services.
5. Information Sharing
We do not sell your personal information. We may share information:
5.1. With third-party service providers who help us deliver the Service
5.2. To comply with legal obligations
5.3. With your consent or at your direction
5.4. In connection with a merger or acquisition
6. AI Training and Usage
6.1. We use Google Gemini AI to process and respond to questions.
6.2. Content you upload is used to train our question-answering system for your account only.
6.3. Aggregated, anonymized data may be used to improve our AI models.
7. Cookies and Tracking
7.1. We use cookies and similar technologies to maintain your session and preferences.
7.2. You can configure your browser to refuse cookies, but this may limit functionality.
8. Your Rights and Choices
Depending on your location, you may have rights to:
8.1. Access or download your personal information
8.2. Correct inaccurate information
8.3. Delete your personal information
8.4. Object to or restrict certain processing
8.5. Data portability
9. Children's Privacy
Our Service is not directed to children under 16. We do not knowingly collect information from children under 16.
10. International Data Transfers
Your information may be transferred to and processed in countries other than your own, where data protection laws may differ.
11. Changes to This Policy
We may update this Policy from time to time. We will notify you of any material changes by posting the new Policy on our website.
12. Contact Us
If you have questions about this Policy or our data practices, please contact us at:
- Email: general@resq-ai.com
- Address: Manila, Philippines
Last Updated: March 26, 2025